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National Guideline Centre (UK). Emergency and acute medical care in over 16s: service delivery and organisation. London: National Institute for Health and Care Excellence (NICE); 2018 Mar. (NICE Guideline, No. 94.)
4. Remote access to clinical advice by ambulance staff
4.1. Introduction
Paramedics and other ambulance clinicians are well trained but expected to manage a broad range of conditions in the out-of-hospital environment. In the UK, paramedics operate as autonomous practitioners, whereas in other countries on-line medical support and advice is an established component of emergency medical systems. Mobile communication technologies have now advanced to a stage where real-time access to clinical advice, remotely from the scene of an incident, is now a possibility for UK ambulance services.
The remote provision of senior clinical advice to paramedics and other ambulance clinicians may be of value in providing authorisation for clinical interventions beyond the existing scope of practice or in assisting with clinical decision making. Examples of this could include remote interpretation of an electrocardiograph to facilitate direct access to a specialist centre, or the provision of support with decisions relating to whether a patient requires immediate transfer to an Emergency Department or could undergo alternative management in the community.
Given the uncertainty regarding this issue in UK ambulance services, the guideline committee sought to determine if immediate access to senior decision makers by ambulance staff could improve outcomes and utilisation of NHS resources.
4.2. Review question: Does the provision of immediate access by ambulance staff to clinical advice, using remote decision support reduce NHS resource usage and improve outcomes?
For full details see review protocol in Appendix A.
4.3. Clinical evidence
No relevant clinical evidence identified.
4.4. Economic evidence
Published literature
No relevant economic evaluations were included. One economic evaluation was identified but excluded due to limited applicability.25 This is listed in Appendix H, with reasons for exclusion given.
The economic article selection protocol and flow chart for the whole guideline can found in the guideline’s Appendix 41A and Appendix 41B.
4.5. Evidence statements
Clinical
No relevant clinical evidence was identified.
Economic
No relevant economic evaluations were identified.
4.6. Recommendations and link to evidence
Recommendations | - |
Research recommendations | RR2. Are paramedic remote decision-support technologies clinically and cost effective? |
Relative values of different outcomes |
The number of patients seeking further contacts after initial assessment by paramedic (GP, 999, ED or 111) or re-contact rates within 72 hours, quality of life, mortality and conveyance (carriage) rates were considered by the committee to be critical outcomes. Total avoidable adverse events as reported by the study, patient and/or satisfaction, number of hospital admissions and staff satisfaction were considered important outcomes. |
Trade-off between benefits and harms |
The committee chose to formulate a research recommendation as no direct evidence was identified which answered the question. Evidence was identified in various settings which were not thought sufficiently representative of the general population of undifferentiated acute medical emergencies, in contrast to well-characterised disease pathways (for example, ST-elevation myocardial infarction, trauma or hyper-acute stroke). In addition, no evidence was identified which was directly relevant to the UK clinical context. Advanced emergency care systems elsewhere may use doctors or employ a variety of sophisticated transport systems. For example, France’s Service Aeromedical d’Urgence (SAMU) has both doctor-based and paramedic-based (firemen) systems working in parallel. A German study of a community-based urgent response system for stroke included a mobile CT scanner in the ambulance. The committee noted that remote decision support could be beneficial whereby decisions about management can be made on site and may mean treatment could be started earlier or transport of some patients to hospital could be avoided. This might be particularly valuable in rural locations. However, the lack of evidence meant that the committee decided to make a recommendation for further research. |
Trade-off between net effects and costs |
No economic evaluations were included. The committee discussed the cost implications of the provision of a formal remote advice service on a national level, which would require the availability of 24-hour support from a senior healthcare professional (for example, a GP, advanced nurse practitioner or advanced paramedic). The committee considered that this could have high cost implications that would not be justifiable, given the lack of directly applicable evidence to show clinical benefit. It is likely to be more cost-effective in rural locations where the time until life-saving treatment could be considerably reduced by pre-hospital treatment. Alternatively, less severely ill patients might avoid a long journey to hospital. |
Quality of evidence | No evidence was found which matched the protocol and was relevant to the UK context. |
Other considerations |
There is currently a variable provision of remote clinical support for paramedics in the UK. Further research is required to assess the clinical and cost effectiveness of providing remote support. The committee noted that if access to remote support modalities was already being provided, this should not be discontinued or discouraged, but rather that the introduction of such services should be accompanied by systematic evaluation as an explicit part of the policy initiative. Practice varies across the country in how paramedics access remote clinical support and the absence of research evidence prevents a recommendation on how such support should be configured. This might include how remote support systems would facilitate ‘see and treat’ decisions and potentially reduce conveyance rates, and the mechanism by which support was accessed, for example, telephone access to a general practitioner to support decision making or access to diagnostic technologies. Given the variation in service provision, the evaluation of a new or an enhanced remote support service would need to characterise how the new service differed from the current comparator service, and should employ a research design which allowed the separation of potential intervention effects from secular trends. From a legal perspective it would be important to determine where liability resides for clinical decision-making (that is, with the remote “supporter” or the “on-site” paramedic). The committee noted that electronic communications may be less reliable in rural areas and these populations could be disadvantaged (for example, poor mobile phone network coverage). However, remote support may be valuable in scenarios where the nearest hospital is some distance away. There are potential cultural barriers which should be considered when assessing this technology. |
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Appendices
Appendix A. Review protocol
Table 2Review protocol: Ambulance staff remote access to clinical advice
Review question: Does the provision of immediate access by ambulance staff to clinical advice, using remote decision support reduce NHS resource usage and improve outcomes? | |
---|---|
Objective | To determine if immediate access by ambulance staff to senior decision makers improves outcomes and NHS resources. |
Rationale | The first point of contact with an emergency referral is associated with the highest level of uncertainty. Paramedic ambulance staff are well-trained to handle uncertainty but may need time to arrive at a binary decision to continue treatment at home or transfer the patient to hospital. This decision may be reached faster, or more securely, if it is made with the support of specialist advice, accessed using remote technologies or telephone consultations. |
Population | Adults and young people (16 years and over) with a suspected AME. |
Intervention | Independent paramedic decision making (transport to ED or advice at scene only):
|
Comparison | Remote expert-supported paramedic decision making including:
|
Outcomes |
|
Exclusion | - |
Search criteria |
The databases to be searched are: Medline, Embase, the Cochrane Library. Date limits for search: No date limits. Language: English only. |
The review strategy | Systematic reviews (SRs) of RCTs, RCTs, observational studies only to be included if no relevant SRs or RCTs are identified. |
Analysis |
Data synthesis of RCT data or observational study data (as appropriate). Meta-analysis where appropriate will be conducted. Studies in the following subgroup populations will be included:
|
Key papers | - |
Number of clinical questions | - |
Appendix B. Clinical article selection
Appendix C. Forest plots
No relevant clinical evidence identified.
Appendix D. Clinical evidence tables
No relevant clinical evidence identified.
Appendix E. Economic evidence tables
No studies were included.
Appendix F. GRADE tables
No relevant clinical evidence identified.
Appendix G. Excluded clinical studies
Table 3Studies excluded from the clinical review
Study | Reason for exclusion |
---|---|
Abrashkin 20161 | No relevant outcomes |
Adeyinka 19962 | Review article detailing the development of tele-ambulance workstations |
Amarenco 20073 | Incorrect intervention (video conferencing patients to aid diagnosis) |
Ball 20064 | Article with no data to present |
Banitsas 20055 | Looks at the technology and operational side of telemedicine |
Banitsas 20066 | No outcomes of interest |
Barrett 20167 | No relevant outcomes |
Beauchamp 20098 | Incorrect intervention (those with no medical training instructed using a telephone-directed protocol to assess airway placement |
Benger 20029 | Descriptive paper only |
Bergrath 201112 | Looks at the technology and operational side of telemedicine |
Bergrath 201211 | EMS physician present in ambulance. No outcomes of interest |
Bergrath 201310 | No outcomes of interest |
Birati 200813 | Telemedicine to instruct patients to perform CPR |
Bøtker 201614 | Incorrect comparison – types of symptoms |
Brouns 201515 | Abstract only |
Buscher 201416 | Looks at the technology and operational side of telemedicine |
Bussiéres 201617 | Incorrect comparison; no relevant outcomes |
Cabrera 200218 | Economic evaluation |
Cho 201519 | No extractable outcomes |
Cicero 201520 | No outcomes of interest |
Correa 201121 | Test run of telemedicine focusing on operational side |
Criss 200222 | Magazine article. No data presented |
Curry 199823 | Review of the implementation of telemedicine |
Czaplik 201424 | Review of the requirements for the use of telemedicine |
Dietrich 201425 | Economic evaluation |
Ebinger 201426 | No telemedicine |
Espinoza 201527 | Study protocol |
Fakhraldeen 201628 | Incorrect intervention - does not constitute ‘remote’ support |
Felzen 201629 | No relevant outcomes |
Gagliano 199830 | Magazine article |
Grim 198931 | Attempts to justify the need for telemedicine |
Hara 201532 | No extractable outcomes |
Hsieh 201033 | Looks at the technology and operational side of telemedicine |
Hubert 201434 | No outcomes of interest |
Itrat 201635 | No extractable outcomes |
Joanna 201736 | This is an article which discussed one scheme where the paramedics were trained to refer patients to a GP service. Incorrect study design, inappropriate intervention, no comparison group. |
Kawakami 201637 | Different system which was not applicable to UK practice |
Keane 200938 | Incorrect intervention (telemedicine in the ED) |
Krumperman 201539 | No extractable outcomes |
Langabeer 201640 | Different system which was not applicable to UK practice |
Liman 201241 | Tele medicine prototype and its feasibility |
Lippman 201642 | No relevant outcomes |
Mandellos 200443 | Looks at the technology and operational side of telemedicine |
Morrison 201344 | Incorrect population (rural area and mid-level health care workers) |
Nagata 201645 | Incorrect intervention – time at scene |
Nordberg 199646 | Report on telemedicine; no data presented |
Nordberg 199947 | Updated report on telemedicine; no data presented |
Papai 201448 | Different system which was not applicable to UK practice |
Pedley 200549 | Looks at the technology and operational side of telemedicine |
Raaber 201650 | Different system which was not applicable to UK practice |
Terkelsen 200251 | No outcomes of interest |
Wendt 201552 | Different system which was not applicable to UK practice |
Yperzeele 201453 | Looks at the technology and operational side of telemedicine |
Zanini 200854 | Different system which was not applicable to UK practice |
Appendix H. Excluded economic studies
Reference | Reason for exclusion |
---|---|
Dietrich 201425 | This study was assessed as not applicable. The study compares a mobile stroke unit to an ambulance; hence, telemedicine/remote support is not the only difference between the intervention and the comparator. There is some uncertainty regarding the applicability of data on resource use and costs from Germany to current UK NHS context. QALYs were not assessed, as only costs were compared. Estimates of relative effectiveness are obtained from a study that compared a fully equipped mobile stroke unit to conventional stroke treatment. |
Tables
Table 1PICO characteristics of review question
Population | Adults and young people (16 years and over) with a suspected AME. |
---|---|
Intervention(s) | Independent paramedic decision making (transport to ED or advice at scene only):
|
Comparison(s) | Remote expert-supported paramedic decision making including:
|
Outcomes |
|
Study design |
|